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Leadership Team


CTM Board

CTM Board

CTM Board

CTM Board

CTM Board

Jamie Pherous

Executive Director, Managing Director

BCom

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994.  He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie Pherous was employed by Arthur Andersen, now Ernst & Young,  as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

Ewen Crouch AM

Chairman

Ewen Crouch AM is a director of Westpac Banking Corporation. He is a director of BlueScope Steel Limited. He is also a board member of Sydney Symphony Orchestra and Jawun.

From 1988 to 2013, Mr Crouch was a Partner at Allens, one of Australia’s foremost commercial law firms, where he was one of the country’s most accomplished mergers and acquisitions lawyers. He served as a member of the firm’s Board for 11 years, including four years as Chairman of Partners. His roles at Allens included Co-Head Mergers and Acquisitions and Equity Capital Markets, Executive Partner – Asia Offices and Deputy Managing Partner.

Mr Crouch is a member of the Commonwealth Remuneration Tribunal, Corporations Committee of the Law Council of Australia and ASIC’s Director Advisory Panel. He is also a Fellow of the Australian Institute of Company Directors and a member of its Law Committee.

Mr Crouch served as a director of Mission Australia from 1995 and as Chairman from 2009, before retiring in November 2016. From 2010 to 2015, he was a member of the Takeovers Panel.

In 2013, Mr Crouch was awarded an Order of Australia in recognition of his significant service to the law as a contributor to legal professional organisations and to the community.

Greg McCarthy

CEO Australia & New Zealand

Greg McCarthy has more than 35 years’ experience in the travel industry holding several leadership positions. He founded two travel management companies in Australia, building them up from small operations to highly successful medium-sized businesses. Greg has worked for international airlines and held an executive directorship in a global TMC, achieving a strong track record delivering for customers. He was co-founder of Platinum Travel Corporation. CTM acquired Platinum’s Brisbane and Sydney offices in 2018, with Greg commencing as CTM CEO Australia and New Zealand on 1 July 2018.

Larry Lo

CEO Asia

Joining Westminster Travel in 2008, Larry Lo is responsible for the company’s overall management, sales operations and continued development of strategic alliance partnerships across the Asia region. He started his career in 1988 as a Travel Consultant and worked in several travel companies in Hong Kong and Canada gaining an in-depth insight into the international travel industry. Today, he manages the CTM business in Hong Kong, Mainland China, Macau, Taiwan and Singapore. He currently serves as a Chairman on the Society of IATA Passenger Agents (SIPA) and a director of the Travel Industry Council of Hong Kong (TIC).

Debbie Carling

CEO UK/Europe

Debbie has worked in the travel industry for more than 30 years’ in several key strategic and senior roles, including Commercial Director at Britannic Travel. During this time Debbie led the setup of global brand FCM Travel Solutions and became the Executive General Manager of Europe. In 2011 Debbie joined Chambers Travel and became COO soon after. Debbie successfully instilled new company processes, productivity and developments in supplier relations. In December 2014 Chambers was acquired by Corporate Travel Management, during which time Debbie played a key role in the successful transition. Debbie was appointed as CEO Europe for CTM in July 2016.

Chris Thelen

CEO North America

Chris Thelen joined Chambers Travel (UK, Europe) in 1999 and led a management buy-out of the company five years later. Under his leadership, Chambers Travel quadrupled its turnover and its staff, and became an award-winning business with offices across eight European countries. Chambers Travel was acquired by CTM in December 2014, where Chris remained at the helm of CTM’s European operations until his transfer to CEO North America in July 2016.

Greg Moynihan

Independent Non-Executive Director

Greg Moynihan is a former Chief Executive Officer of Metway Bank Limited. He has also held senior executive positions with Citibank Australia and Suncorp Metway. He now focuses on commitments as a Non-Executive Company Director, as well as pursuing business interests in the investment management and private equity sectors.

Stephen Lonie

Independent Non-Executive Director

Stephen Lonie is a Chartered Accountant with more than 40 years’ industry experience and is a former Managing Partner Queensland of the international accounting and consulting firm, KPMG. He now practices as an independent management consultant and business adviser.

Admiral Robert J. Natter, USN (Ret.)

Independent Non-Executive Director

Robert Natter retired from active military service in 2003 and has approximately 15 years’ experience in both the government and private sectors in the North American market. In his Navy career, Robert Natter served as the Commander of the U.S. Seventh Fleet operating throughout Asia and the Indian Ocean; Commander in Chief of the U.S Atlantic Fleet; and the first Commander of U.S. Fleet Forces, overseeing all Continental U.S. Navy bases, facilities and training operations.

 

Jamie Pherous

Executive Director, Managing Director

BCom

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994.  He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie Pherous was employed by Arthur Andersen, now Ernst & Young,  as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

Laura Ruffles

Executive Director, Global COO

Laura Ruffles is CTM’s Global Chief Operating Officer and in late 2015 was appointed an Executive Director in recognition of her leadership contribution to CTM’s success. Laura has more than 20 years’ experience leading local, regional and global business strategy, and in 2013 completed a Master of Business Administration from the Australian Institute of Business.

Laura Ruffles

Executive Director, Global COO

Laura Ruffles is CTM’s Global Chief Operating Officer and in late 2015 was appointed an Executive Director in recognition of her leadership contribution to CTM’s success. Laura has more than 20 years’ experience leading local, regional and global business strategy, and in 2013 completed a Master of Business Administration from the Australian Institute of Business.

Neale O’Connell

Global Chief Financial Officer

Neale O’Connell joined CTM in July 2019 as Global CFO. Neale has a strong track record in listed company financial management and corporate transactions, built over a 25-year career in senior finance roles. He spent 14 years at Tatts Group before departing in 2018 as Group CFO following the merger with Tabcorp. Since then, he has been engaged on several projects that have sought to leverage his corporate advisory and IT experience.

Neale has deep public company experience having managed the major financial elements for the floats of Smorgon Steel (where he was Group Financial Controller for six years) and Tattersalls. Prior to joining Tatts Group, Mr O’Connell honed his skills managing multinational projects as Finance Director for contracting and logistics supplier Delta Group.

Neale is a member of the Institute of Chartered Accountants, a member of the Australian Institute of Company Directors and a member of the Financial Treasurer’s Association.

Scott Ward

Global Head of Partnerships

Scott joined CTM’s Queensland office as the Head of Client Management in 2011 and quickly established himself as someone dedicated to delivering results that were both positive and provided a real impact.
This saw him join the General Manager Succession Plan after his first year with the business and move in to the GM role for Victoria in mid-2013.
In 2017 Scott moved into the role of Global Head of Partnerships. With a focus on technology-based innovation, this position is responsible for aligning efficiencies and optimising partnerships across CTM’s global business.
Before joining CTM, Scott held various roles in the travel industry including the Australian National Sales Manager for one of the largest travel technology companies globally. He has brought this technical knowledge of best-in-market processes to enhance the alignment of solutions offered to CTM’s clients.
With over 15 years’ worth of experience in the travel industry, Scott has an excellent overall understanding of the intricacies of travel and travel management and the most effective ways of applying these to achieve optimal outcomes.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 15 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines.

Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

During her time at Corporate Travel Management, Annabel has worked across global growth strategy and entry into the ASX, including a highly successful IPO and the acquisition and rebranding of a number of international companies.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM), an Associate Member of the Australian Marketing Institute (AMI), and sits on the AMI Industry Advisory Group.

Andrea Joseph

Chief People Works Officer

Andrea is an experienced professional with a proven track record in developing successful solutions and delivering outcomes across all aspects of Human Resources.
A highly skilled leader and project manager, Andrea designed and delivered a Leadership Cultural Change initiative at Suncorp before joining CTM in 2012 to lead CTM’s people functions. As Chief People Works Officer, Andrea is responsible for attracting, developing, and retaining talent who deliver great customer service, and valuable innovative solutions for our clients. Andrea’s role also ensures global accountability in delivering CTM’s shared vision of on-demand flexible learning and high performance coaching to ensure continuous personnel development; such as CTM’s High Performance (HiPo) program. In addition to a Bachelor of Commerce majoring in HR and IR, Andrea is also an Accredited Level 2 Executive Coach. Andrea is also responsible, in AU/NZ, for HR, ICT, Health and Safety, and Facilities.

Paul Healy

Global Head of Information Systems and Security

Paul Healy joined CTM in 2008, firstly as the ANZ IT Manager, later moving to lead Group IT operations, before taking on a Global management role in May 2016. Over this period he has been responsible for ensuring CTM’s global computing, communications and security infrastructure has maintained pace with the company’s rapid growth. Paul is also responsible for coordinating CTM’s global cybersecurity, privacy and compliance programs, as well as managing CTM’s Business Intelligence and analytics platforms.
Paul is a highly experienced IT professional with over 15 years of IT management experience across various industries. He has led teams across various IT disciplines including infrastructure management, software development, ERP and support services.
Paul holds a Masters’ degree in Information Technology majoring in Enterprise Systems from QUT, and is certified in both Project Management and Business Analysis. He is an Associate Member of the Australian Computing Society and a member of the Azure Advisors community.

Tracey Edwards

General Manager – Event Travel Management

Tracey has been with ETM team since its inception early 2011 and comes to this role with over 25 years experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.
Over the past 7 years, the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with over 100 staff in regional offices, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, with ETM being the recipient of the award for ‘Best Business Events Travel Agency’ 6 times over the past 8 years.