Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

James Spence joined CTM in May 2024 as Global Chief Financial Officer. James has 14 years’ experience as CFO of international businesses primarily in energy and software sectors, and has operated across Australasia, North America and Europe throughout his 30+ year career. James brings broad-based financial experience across all the main disciplines within finance include strategy, risk, treasury, accounting, M&A, capital markets, investor relations and commercial decision-making with extensive board level, team leadership and public markets experience. James holds a Bachelor of Science – Economics & Politics and is a Chartered Accountant.

Eleanor Noonan joined CTM in August 2022 and holds the role of Global Chief Operating Officer. She has held various senior executive roles within travel, government and financial services. Eleanor is commercially driven, values focused and passionate about leading high-performance teams to support a business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence. Eleanor holds a Master of Business and is a Graduate of the Australian Institute of Company Directors.

Ana Pedersen joined CTM as Global Chief Commercial Officer (CCO) in 2024, where she leads the company’s global efforts to drive revenue and EBITDA growth. In this executive role, Ana oversees activities relating to global sales, account management and supplier relations by implementing strategies to enhance customer satisfaction, strengthen global market presence and drive technological innovation.

With over 25 years of experience in the corporate travel industry, including global sales and hotel strategy leadership roles at BCD Travel, Ana is well-positioned to capitalise on emerging market trends and customer needs, driving significant revenue growth opportunities across the CTM Group of travel brands.

Known for her strategic vision and ability to build high-performance teams, Ana is passionate about cultivating strong global supplier relationships, implementing cutting-edge technology solutions, and fostering a collaborative corporate culture that aligns with CTM’s strategic objectives. Fluent in multiple languages, Ana is recognised for her global perspective and ability to deliver transformative results in dynamic and diverse markets.

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer and Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 15 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice. Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

David MacNiven joined CTM in March 2024 as Global Chief Information Officer (CIO). He has held various roles within financial services, tertiary education and government (both in Australia and UK).

David is an highly experienced CIO with a demonstrated history of effectively leading and delivering customer-centric solutions within large and complex organisations. As a change agent, he specialises in implementing financially sustainable and focused programmes and projects that generate tangible value for all organisations. He also excels at building high-performing teams and services, cultivating a collaborative and inclusive environment where individuals thrive and contribute their best.  He is a results-oriented leader, consistently delivering measurable outcomes and leveraging data-driven insights to inform strategic business decision-making.

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.