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13 August 2018

CTM recognized for best practice fare-pricing

Corporate Travel Management (CTM) is the first travel management company in North America to receive an independent accreditation for transparent airfare pricing.

CTM has been awarded a FairFare certification from independent airfare audit specialist Airocheck, demonstrating it does not apply arbitrary mark-ups to airfares. The travel management company made the announcement at the Global Business Travel Association (GBTA) Convention in San Diego on August 13.

The accreditation is awarded based on a rigorous audit process, which is conducted using data sourced directly from the Airlines Reporting Corporation (ARC) as well as extensive booking and invoice information. A FairFare certification is only awarded when it is proven no systematic marking up of airfares has taken place.

CTM Chief Executive Officer North America Chris Thelen said the accreditation highlights CTM’s commitment to transparent and fair airfare pricing.

“CTM has a relentless commitment to delivering value and support for all our customers,” he said. “Our philosophy remains to put our customers at the forefront of our business by ensuring good service, useful technology and a clear return on investment.”

CTM’s customer service teams work closely with customers, applying their local knowledge of the travel market and ensuring customers have a thorough understanding of all aspects of their account.

“It is our job to provide our customers with the best value fares and we are thrilled to receive this accreditation as acknowledgement to all of our teams that work hard to deliver the best results for our customers every day,” Chris Thelen said.

CTM North America’s certification follows CTM receiving FairFare accreditation in Australia in 2017. Airocheck runs the FairFare TMC Accreditation Program globally, and also conducts TMC audits for travel buyers

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