Driving sustainability across our business

CTM is committed to the long-term sustainability of our business and has developed a sustainability strategy that encompasses factors we believe will support our long-term success. These include the ways we interact with our people, customers and shareholders, how we reduce our impact on the environment and support the communities in which we operate.

By combining innovative thinking with long-term planning and collaboration, CTM is confident we can balance economic drivers with environmental, social and governance sustainability initiatives for the benefit of our business, stakeholders and the communities in which we operate.

CTM has drawn on the following resources to guide us in our sustainability journey:

• World Economic Forum (WEF) white paper and linked Global Reporting Initiative (GRI) standards.
• Sustainable Accounting Standards Board (SASB).
• Task force on climate-related financial disclosures.

Stakeholders

Our key stakeholders are critical to successfully meeting our purpose to deliver an enhanced value proposition to corporate travellers. CTM’s material stakeholders include:

• Our employees: past, present and prospective
• Our clients: past, present and prospective
• Our investors: present and prospective
• Our suppliers and our industry partners
• Governments and regulatory bodies in the regions we operate in
• Our financiers

Sustainability Pillars

After reviewing a number of the evolving reporting frameworks in the sustainability ecosystem, we have broadly aligned our reporting with the guidance provided by the World Economic Forum’s report; Measuring Stakeholder Capitalism: Towards Common Metrics and Consistent Reporting of Sustainable Value Creation due to its broad applicability and commitment from a number of relevant bodies to WEF’s process to develop globally consistent reporting.

The diagram below summarises our revised areas of focus based on the WEF’s four reporting pillars being:

• Principles of Governance
• People
• Planet
• Prosperity

The pillars form the foundation of our Sustainability Strategy and underpin CTM’s sustainability planning.

Under each pillar, we have identified the material issues that we believe will have the greatest impact on our longer-term sustainability. In FY22, we will further test and refine these issues with our stakeholders and focus on how to measure, collect relevant data and consider appropriate goal-setting.